pk365 takes your personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have as a pk365 player in Pakistan.
Before you read the full policy, here is a plain-English summary of how pk365 treats your data. These principles guide every data decision we make.
pk365 collects personal data only to the extent necessary to operate the platform, verify player identity, process payments, and comply with licensing obligations. We do not collect data speculatively or for resale to third parties.
All personal data held by pk365 is protected by industry-standard encryption at rest and in transit. Access to personal data within the pk365 organisation is restricted on a strict need-to-know basis, with comprehensive audit logging in place.
pk365 does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. Data sharing with third-party service providers is strictly limited to what is needed to deliver pk365 platform services.
You have the right to access, correct, and request deletion of personal data held by pk365. Requests can be submitted to our support team at any time and will be handled within the timeframes set out in this policy.
pk365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable licensing and financial regulations. Data is securely deleted or anonymised when the retention period expires.
If this Privacy Policy is materially updated, pk365 will notify registered players via the email address associated with their account before the changes take effect. The effective date at the top of this page is always kept current.
Summary: This Privacy Policy explains how pk365 collects, processes, stores, and protects the personal data of players who use the pk365 platform at pk365.bar. By registering a pk365 account or using our services, you acknowledge that you have read and understood this policy. Please review it carefully.
pk365 ("we", "us", "our", "pk365") operates the online gaming platform accessible at pk365.bar, offering sports betting, live casino, slots, arcade games, and related services to players in Pakistan and other eligible jurisdictions.
We are committed to protecting the privacy and personal data of all individuals who interact with the pk365 platform. This Privacy Policy sets out the basis on which personal data collected from players, prospective players, and website visitors will be processed by pk365.
This policy should be read alongside the pk365 Terms & Conditions, which govern your use of the platform. Capitalised terms used but not defined in this policy have the meaning given to them in the Terms & Conditions.
pk365 collects personal data in the following categories:
Full legal name, date of birth, nationality, and government-issued identification document details (such as a CNIC, passport, or driving licence number) collected as part of the mandatory Know Your Customer (KYC) verification process.
Email address, phone number, and residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi) and postal code. This information is collected at registration and may be updated by the player at any time through the account settings panel.
Payment method details sufficient to process deposits and withdrawals, including JazzCash account references, EasyPaisa wallet identifiers, HBL or UBL bank account details, Meezan Bank account information, SadaPay wallet references, and USDT TRC20 wallet addresses. pk365 does not store full card numbers or complete bank credentials on its own servers. Payment processing is handled by licensed third-party payment processors.
Username, account balance history, deposit and withdrawal records, bet history, bonus activity, game session logs, login timestamps, and account preference settings. This data is generated through your use of the pk365 platform and is retained in accordance with Section 9 of this policy.
IP address, device type, operating system, browser type and version, screen resolution, time zone, and unique device identifiers. This data is collected automatically when you access the pk365 platform and is used for security monitoring, fraud prevention, and platform optimisation.
Records of correspondence between you and the pk365 support team, including live chat transcripts, email exchanges, and support ticket content. These records are retained to maintain service quality, resolve disputes, and fulfil regulatory obligations.
Records of any responsible gaming tools you have activated on your account, including deposit limits, session time reminders, cool-off periods, and self-exclusion requests. This data is treated with additional care and is used only to enforce your stated preferences and protect your wellbeing as a player.
pk365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where you voluntarily provide health-related context in connection with a responsible gaming request.
pk365 collects personal data through the following channels:
pk365 processes personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity verification | Legal obligation under licensing requirements |
| Processing deposits and withdrawals | Performance of a contract with you |
| Fraud prevention and AML monitoring | Legal obligation; legitimate interests of pk365 |
| Responsible gaming tools and self-exclusion | Legal obligation; protection of vital interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Marketing communications (opt-in only) | Your consent |
| Platform analytics and improvement | Legitimate interests of pk365 |
| Regulatory reporting | Legal obligation |
pk365 uses the personal data we collect for the following purposes:
Marketing opt-out: If you have previously consented to receive marketing communications from pk365 and wish to withdraw that consent, you may do so at any time by updating your account notification preferences or by contacting [email protected]. Opting out of marketing will not affect transactional communications related to your account.
pk365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared with the following categories of recipients strictly on a need-to-know basis:
Third-party companies engaged by pk365 to provide platform infrastructure, payment processing, identity verification, fraud prevention, customer support software, and analytics services. All such providers are contractually bound to handle data only as instructed by pk365 and in accordance with appropriate data protection standards.
Licensed third-party game studios and live casino providers whose content is available on the pk365 platform. These providers may receive session data and player identifiers necessary to deliver their games and calculate game outcomes. They do not receive full player profiles or financial data beyond what is technically necessary.
Licensed payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners. Personal and financial data is shared with these providers solely to the extent required to execute deposit and withdrawal transactions requested by the player.
pk365 may be required to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts where required by applicable law, licensing conditions, or a valid legal order. pk365 will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the pk365 business, personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any resulting changes to this Privacy Policy.
The pk365 platform uses cookies and similar tracking technologies to ensure proper platform functionality, maintain your session while logged in, prevent fraud, and gather anonymised analytics data to improve the user experience.
You may control non-essential cookie categories through the cookie preference panel accessible on the pk365 platform. You may also configure your browser to block or delete cookies, though doing so may affect the functionality of certain pk365 features. Please note that disabling essential cookies will prevent you from logging into your account.
pk365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While pk365 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own account credentials confidential and for using a secure, private connection when accessing pk365.
pk365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by our licensing and regulatory obligations:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | 5 years from account closure |
| Financial transaction records | 5 years from the date of each transaction |
| Bet and game session history | 3 years from the date of each session |
| Customer support communications | 3 years from the date of last interaction |
| Self-exclusion records | Indefinitely, or as required by licensing authority |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and security logs | 12 months from the date of generation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes without restriction.
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by pk365:
To exercise any of the above rights, submit a request to [email protected] from the email address registered to your pk365 account. pk365 will respond to all verified requests within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days with notice.
pk365 may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to, amended by, or deleted at the request of an unauthorised third party.
The pk365 platform is strictly intended for individuals aged 21 years and above. pk365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, that account will be closed immediately, the data deleted in accordance with applicable law, and any funds returned to a verified adult account holder following investigation.
Parents and guardians who believe that a minor may have accessed or registered on pk365 should contact us immediately at [email protected]. We take underage access reports seriously and will investigate and act on all such notifications without delay.
As an internationally licensed gaming platform serving players in Pakistan, pk365 may transfer personal data to, and process data in, countries outside Pakistan. Where such transfers occur, pk365 ensures that appropriate safeguards are in place to protect your data, including:
By using the pk365 platform, you acknowledge that your personal data may be transferred and processed in countries outside your country of residence, including countries whose data protection laws may differ from those of Pakistan. pk365 takes all reasonable steps to ensure your data receives an equivalent level of protection wherever it is processed.
pk365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our platform services. When material changes are made, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the pk365 platform after the effective date of any updated policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pk365 holds about you, please contact our data protection team using the following details:
For matters relating to responsible gaming data or self-exclusion requests, please also visit our Responsible Gaming page.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the pk365 privacy notice.
With transparent data practices, PKR banking via JazzCash & EasyPaisa, and 24/7 support, pk365 is Pakistan's most trusted online gaming destination. 21+ only. Play responsibly.
21+ only. Please gamble responsibly. International licensing standards apply.